Service Industry English/
Dealing with Group and Conventions Customers

Dealing with Group and Conventions Customers

Total: 29 words

What is the name of your group or convention?

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used to identify the name of the group or event for administrative and planning purposes

Unreviewed

How many attendees are expected for your event?

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used to gather information about the size of the group or convention

Unreviewed

Are there any specific requirements or preferences for your group's accommodations?

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asked to understand the group's specific needs or desires, including the type and arrangement of rooms, floor preferences, accessibility requirements, or other special requests

Unreviewed

Do you need any additional meeting or event spaces?

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asked to find out if the group needs more than just accommodations, such as conference rooms, exhibition halls, or breakout spaces for meetings or workshops

Unreviewed

Would you like to arrange any special services or amenities for your group, such as audiovisual equipment or catering?

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asked to identify any extra services or facilities the group might require for their event, such as projectors, sound systems, special meals, etc.

Unreviewed

Are there any specific dates or times for your group's activities or events?

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used to understand the schedule for the group's activities or events

Unreviewed

What are the main objectives or goals of your group or convention?

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asked to get a better understanding of the purpose of the group's gathering

Unreviewed

Does your group have any specific requests or arrangements for transportation or airport transfers?

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used to find out if the group needs arranged transportation, such as shuttles to and from the airport or other locations

Unreviewed

Do you have any specific dietary restrictions or preferences for your group's meals or catering services?

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asked to understand if there are any dietary needs that should be considered when preparing meals for the group

Unreviewed

Are there any specific requirements or preferences for your group's room block, such as room types or locations?

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asked to determine any particular needs or wishes regarding the allocation of rooms for the group

Unreviewed

Are there any special requests or considerations for accessibility or accommodations for guests with disabilities?

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asked to ensure that the hotel can provide necessary accommodations for guests with disabilities

Unreviewed

Do you require any assistance with event registration or check-in processes for your group?

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asked to find out if the group needs help with setting up a dedicated check-in counter for the group, providing support for event registration, or arranging for group check-ins and check-outs

Unreviewed

Are there any additional services or amenities that we can provide to enhance your group's experience at our hotel?

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used to offer other services or amenities that the group might find valuable

Unreviewed

Would you like to arrange any team-building activities or recreational options for your group?

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used to gauge the group's interest in activities that promote team bonding and enjoyment

Unreviewed

Where will the event or meeting take place?

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asked to identify the specific location within the hotel where the group's event or meeting will be held

Unreviewed

What are the dates and times of the event?

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used to get information about when the group's event will be happening

Unreviewed

What is the itinerary or program of the event?

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asked to get details about the event's schedule and program

Unreviewed

Is there any dress code restriction for the event?

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asked to understand if the event has a specific dress code that attendees must follow

Unreviewed

How can I register for the event or convention?

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usually asked by a potential attendee of the group's event

Unreviewed

What is the cost of participation in the event?

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asked to determine the fee, if any, that a participant needs to pay to attend the group's event or convention

Unreviewed

What are the available accommodation options for event participants?

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asked by a guest to learn about the various room types or packages available in the hotel for attendees of the event

Unreviewed

What additional services or amenities does the hotel offer for event participants?

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asked by a guest to learn about any extra services or amenities that the hotel can offer to the attendees of the event

Unreviewed

Will transportation be provided from the airport to the hotel?

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asked to check if the hotel or event organizer is offering any shuttle services or transportation arrangements

Unreviewed

What are the restaurant or catering options available during the event?

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asked by a guest to learn about food and beverage options available for the event attendees

Unreviewed

Are there any special discounts for event participants on additional services, such as the spa or recreational activities?

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asked to understand whether the hotel offers any special deals or discounts on additional services (like spa treatments, recreational activities, etc.) exclusively for the attendees of the group's event or convention

Unreviewed

What kind of social or networking activities will take place during the event?

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asked to learn about any scheduled social or networking activities that are a part of the event's program

Unreviewed

Is there any specific dress code for the social activities of the event?

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asked to learn about any dress code guidelines for the social or networking activities that are part of the event

Unreviewed

What are the entertainment options or nearby attractions close to the hotel?

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asked to learn information about entertainment facilities within the hotel or attractions in the nearby area

Unreviewed

Will complimentary Wi-Fi be provided for event participants?

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used to clarify whether the hotel provides free Wi-Fi access to the event attendees

Unreviewed