Service Industry English/
Asking for More Information During Customer Calls

Asking for More Information During Customer Calls

Total: 18 words

May I have your...? / Can I have your...?

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a polite way of asking for the customer's contact information or other important information during a call

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Can you tell me...? / May I ask for...?

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a polite way of asking for certain information from the customer over the phone

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Could you please explain...? / Can you please tell me more about...?

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used to ask for further information or explanation from the customer during a call

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Is that correct?

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used to ask the customer over the phone if the details provided are correct

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Let me check...

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used to tell the customer that you are checking the details or finding answers to their question as they wait over the phone

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Let me confirm... / Just to verify...

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said during a customer call to check if the details concerning an issue or query are correct

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Do you have the...?

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a polite way to request documents, information, or identification from the customer during a call

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Thank you for that (information).

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said over the phone to politely thank the customer for sharing the requested information

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Could you please provide me with some additional details?

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used to request the guest to provide more specific information or clarify their inquiry or request

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I would appreciate it if you could give me more information about...

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a polite way of expressing the desire to obtain further details or specific information about a particular topic or aspect

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To better assist you, could you clarify...?

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used to ask the guest to provide additional clarification or more specific information to ensure that the assistance provided is accurate and tailored to their needs

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Can you please elaborate on...?

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used to request the guest to provide more detailed information or further explanation about a particular subject or point of interest

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Can you provide me with further details?

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used to ask the guest to provide additional information or details regarding a specific matter or inquiry

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In order to assist you effectively, I need more information regarding...

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a polite way of expressing the need for additional information from the guest to provide them with accurate and appropriate assistance

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Could you kindly provide me with some specifics on...?

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used to politely request the guest to provide more specific details about a particular topic

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To ensure I address your concern accurately, could you expand on...?

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used to ask the guest to provide further explanation about their inquiry to ensure accurate addressing of the issue

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Can you give me more context about...?

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a polite way of requesting the guest to provide additional background information or context related to their inquiry or concern

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Could you please provide more details so that I can assist you appropriately?

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a polite way of asking the guest to provide more comprehensive details about their request or concern in order to offer appropriate assistance

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