May I have your...? / Can I have your...?
a polite way of asking for the customer's contact information or other important information during a call
Can you tell me...? / May I ask for...?
a polite way of asking for certain information from the customer over the phone
Could you please explain...? / Can you please tell me more about...?
used to ask for further information or explanation from the customer during a call
used to ask the customer over the phone if the details provided are correct
used to tell the customer that you are checking the details or finding answers to their question as they wait over the phone
Let me confirm... / Just to verify...
said during a customer call to check if the details concerning an issue or query are correct
Do you have the...?
a polite way to request documents, information, or identification from the customer during a call
Thank you for that (information).
said over the phone to politely thank the customer for sharing the requested information
Could you please provide me with some additional details?
used to request the guest to provide more specific information or clarify their inquiry or request
I would appreciate it if you could give me more information about...
a polite way of expressing the desire to obtain further details or specific information about a particular topic or aspect
To better assist you, could you clarify...?
used to ask the guest to provide additional clarification or more specific information to ensure that the assistance provided is accurate and tailored to their needs
Can you please elaborate on...?
used to request the guest to provide more detailed information or further explanation about a particular subject or point of interest
Can you provide me with further details?
used to ask the guest to provide additional information or details regarding a specific matter or inquiry
In order to assist you effectively, I need more information regarding...
a polite way of expressing the need for additional information from the guest to provide them with accurate and appropriate assistance
Could you kindly provide me with some specifics on...?
used to politely request the guest to provide more specific details about a particular topic
To ensure I address your concern accurately, could you expand on...?
used to ask the guest to provide further explanation about their inquiry to ensure accurate addressing of the issue
Can you give me more context about...?
a polite way of requesting the guest to provide additional background information or context related to their inquiry or concern
Could you please provide more details so that I can assist you appropriately?
a polite way of asking the guest to provide more comprehensive details about their request or concern in order to offer appropriate assistance