Service Industry English/
Offering Help and Solutions During Customer Calls

Offering Help and Solutions During Customer Calls

Total: 32 words

Here's what we're going to do. / Here's what we can do.

phrase

used during a call to acknowledge that the customer's problem cannot be solved but also to offer another solution

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What I can do is to... / What I would do now is to...

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used to offer the best solution or action during a customer call

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Let me send you a replacement. / Please wait for the replacement.

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said during customer calls to offer the customer the same product or service in exchange for the broken or defective one

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Would you like...? / Do you want...?

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said during a call to provide options that the customer can choose from

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Would you prefer...? / Which do you think...?

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said during a call to ask about the customer's preference

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All we need to do is...

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used to provide instructions over the phone to the customer in order to solve a problem

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I recommend...

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used to share your suggestions or recommendations to the customer during a call

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Is it working? / Is it turning on?

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used to ask the customer over the phone if the solution that was offered worked

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That's good to know. / Great!

verb phrase

used during customer calls to express relief that the issue has been resolved for the customer

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Can you (please) try...? / Maybe try...

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used to offer another solution to the customer during a call

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Is there anything else I can help you with (today)?

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used to ask the customer if they have other issues you can help them with, usually said toward the end of a call

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How may I assist you today?

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used to ask the customer what you can help them with

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How can I help make your travel experience more enjoyable?

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used to ask the customer how you can make sure they have an enjoyable trip

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I'm here to answer any questions or concerns you may have.

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used to assure the customer that you are ready to assist them with their needs

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Is there anything specific you need assistance with?

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used to ask if there's a specific issue or matter the customer needs help with

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Let me know how I can be of service to you.

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a way to ask a customer how you can help them

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How can I make your trip planning easier for you?

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a way to offer help to a customer who is planning a trip

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I'm here to ensure you have a smooth and memorable vacation.

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used to assure the customer that you are there to assist them in planning their vacation

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Based on your preferences, we have a range of options available for your travel dates.

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a way to provide options to a customer who is planning a trip

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We can customize an itinerary that suits your interests and budget.

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used to tell the customer that you can assist in putting together an itinerary for their trip

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Our team can assist you in booking flights, accommodations, and transportation.

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used to tell the customer what particular areas you can help them with

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We can recommend popular attractions and provide information on local tours and activities.

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a way to tell the customer that you are ready to provide travel recommendations for them to consider

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If you have any specific concerns or requests, we will do our best to accommodate them.

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used to assure the customer that you are ready to assist them with their needs

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Our cancellation and refund policies are as follows...

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used when explaining the refund and cancellation policies of the establishment

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Our customer service team is available 24/7 to assist you.

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used to state the availability of customer service representatives

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It is a pleasure to assist you.

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a way to say that you are happy to help a customer

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What are your travel dates and preferred destinations?

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used to ask for the travel dates and destinations that the customer has in mind

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Are you looking for specific accommodations or package deals?

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used to ask what the customer is specifically looking for in terms of accomodation

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How many people will be traveling with you?

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used to ask how many guests will be arriving

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Do you have any preferences for transportation, such as flights or car rentals?

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used to ask for the customer's preference when it comes to transportation arrangements

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Are there any specific activities or attractions you would like to include in your itinerary?

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a way to ask a customer if there are any specific places they would like to go to or activities they would like to try during their trip

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What is your budget for this trip?

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used to ask for the customer's budget for their trip in order to better assist them with their planning

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