Service Industry English/
Taking Customer Calls

Taking Customer Calls

Total: 15 words

Thank you for calling...

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a polite way to greet when taking a customer's call to the company

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This is...

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used to introduce yourself or the company you represent during a customer call

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How can I help you?

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a polite way of offering help to a customer who has called

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How may I assist you?

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a polite way of offering assistance to a customer who has called

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Thank you for reaching out.

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a polite way to acknowledge the customer's call

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Thanks for letting me know.

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a polite way to acknowledge the customer's concern or problem

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I understand your concern. Let me gather some information to assist you better.

phrase

a way to let the customer know that you understand the problem and need more information to address it

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Hello, this is ___ speaking. How can I help you?

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a polite way of accepting a customer call

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Good morning/afternoon/evening! How may I be of service to you?

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a polite way of greeting a customer and offering assistance

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I'm here to help. What can I do for you?

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a way to ask the customer what their issue is and how you can assist them

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Thank you for reaching out to us. How can I assist with your inquiry?

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used to thank the customer for making the call and to ask how you may be of help to them

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I'm here to listen and provide assistance.

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a way to assure the customer that you are ready to assist them with their needs

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I'm sorry to hear about the issue you're facing. Let's see how we can resolve it.

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a way to apologize for the inconvenience the customer is experiencing and to assure them that you are there to help

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How can I assist you further?

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a way to ask if the customer needs more help or have other issues

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Rest assured, I'll do my best to address your query.

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a way to assure the customer that you are doing your best to resolve their problem or accommodate their request

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