Taking Customer Calls

Total: 15 cards

Not studied
Done

Thank you for calling...

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a polite way to greet when taking a customer's call to the company
illustration for Thank you for calling...

This is...

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used to introduce yourself or the company you represent during a customer call
illustration for This is...

How can I help you?

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a polite way of offering help to a customer who has called
illustration for How can I help you?

How may I assist you?

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a polite way of offering assistance to a customer who has called
illustration for How may I assist you?

Thank you for reaching out.

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a polite way to acknowledge the customer's call
illustration for Thank you for reaching out.

Thanks for letting me know.

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a polite way to acknowledge the customer's concern or problem
illustration for Thanks for letting me know.

I understand your concern. Let me gather some information to assist you better.

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a way to let the customer know that you understand the problem and need more information to address it
illustration for I understand your concern. Let me gather some information to assist you better.

Hello, this is ___ speaking. How can I help you?

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a polite way of accepting a customer call
illustration for Hello, this is ___ speaking. How can I help you?

Good morning/afternoon/evening! How may I be of service to you?

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a polite way of greeting a customer and offering assistance
illustration for Good morning/afternoon/evening! How may I be of service to you?

I'm here to help. What can I do for you?

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a way to ask the customer what their issue is and how you can assist them
illustration for I'm here to help. What can I do for you?

Thank you for reaching out to us. How can I assist with your inquiry?

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used to thank the customer for making the call and to ask how you may be of help to them
illustration for Thank you for reaching out to us. How can I assist with your inquiry?

I'm here to listen and provide assistance.

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a way to assure the customer that you are ready to assist them with their needs
illustration for I'm here to listen and provide assistance.

I'm sorry to hear about the issue you're facing. Let's see how we can resolve it.

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a way to apologize for the inconvenience the customer is experiencing and to assure them that you are there to help
illustration for I'm sorry to hear about the issue you're facing. Let's see how we can resolve it.

How can I assist you further?

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a way to ask if the customer needs more help or have other issues
illustration for How can I assist you further?

Rest assured, I'll do my best to address your query.

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a way to assure the customer that you are doing your best to resolve their problem or accommodate their request
illustration for Rest assured, I'll do my best to address your query.