Handling Customer Suggestions and Complaints at a Restaurant

Total: 16 cards

Not studied
Done

How was...?

phrase

Unreviewed

asked to learn if the guest has any feedback to give, either for their dining experience or the food they ate
illustration for How was...?

What seems to be the problem?

phrase

Unreviewed

something you ask a guest who needs your assistance regarding an issue; can also be used in a scenario where you can sense the guest needs your assistance and you approach them to help
illustration for What seems to be the problem?

I will get you something else. / I'll get you another...

phrase

Unreviewed

something you say to a guest who does not like the dish or drink served to them, perhaps because of its taste, presentation, etc.
illustration for I will get you something else. / I'll get you another...

Sorry for the delay. / Sorry for the wait.

phrase

Unreviewed

said when a guest may be waiting for a service or product for a longer time than what was expected
illustration for Sorry for the delay. / Sorry for the wait.

Sorry about that.

phrase

Unreviewed

said to apologize to a guest about an error that was made or anything that made their dining experience unpleasant
illustration for Sorry about that.

I'll get this fixed right away.

phrase

Unreviewed

said to a guest to let them know you are going to resolve an issue they have as quickly as possible
illustration for I'll get this fixed right away.

Sorry about the wait. We're currently short-staffed.

phrase

Unreviewed

said to apologize to a guest who's waiting to be served longer than usual because there aren't enough waiters or staff to tend to all customers
illustration for Sorry about the wait. We're currently short-staffed.

We value your opinion and will discuss your suggestion/complaint with our team to implement any necessary changes or improvements.

phrase

Unreviewed

said to indicate that the customer's feedback is greatly appreciated and will be shared with the entire staff to help them make improvements to their service or product
illustration for We value your opinion and will discuss your suggestion/complaint with our team to implement any necessary changes or improvements.

We apologize for the long wait time.

phrase

Unreviewed

said to express regret when a customer has had to wait an unusually long amount of time for their food, a table, or service
illustration for We apologize for the long wait time.

We strive to provide efficient service and we will address this issue to ensure a better experience in the future.

phrase

Unreviewed

said to reassure the customer that they will work to resolve an issue so it doesn't happen again
illustration for We strive to provide efficient service and we will address this issue to ensure a better experience in the future.

We apologize for the quality of the dish.

phrase

Unreviewed

said to express regret when a customer is not satisfied with the taste, temperature, presentation, or overall quality of a meal they've been served
illustration for We apologize for the quality of the dish.

We apologize for the inconvenience caused by the seating arrangement.

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Unreviewed

said to apologize to a customer has had a negative experience due to where they were seated, such as if their table was too close to a noisy kitchen or in a drafty location
illustration for We apologize for the inconvenience caused by the seating arrangement.

We will do our best to accommodate your seating preferences in the future.

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Unreviewed

said to assure a customer that their specific seating preferences will be taken into account in future visits
illustration for We will do our best to accommodate your seating preferences in the future.

Thank you for your suggestion.

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Unreviewed

said to express appreciation for a customer's idea or recommendation
illustration for Thank you for your suggestion.

We will consider it carefully and evaluate the feasibility of implementing it in our restaurant.

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Unreviewed

said to assure a customer that the management will thoroughly review their suggestion and assess whether it can be done
illustration for We will consider it carefully and evaluate the feasibility of implementing it in our restaurant.

Can we offer you a gesture of goodwill as a token of our apology?

phrase

Unreviewed

said when offering some form of compensation (like a discount, a free dessert, etc.) to a customer as a way of apologizing for a mistake or inconvenience
illustration for Can we offer you a gesture of goodwill as a token of our apology?