Service Industry English/
Dealing with Restaurant Guests

Dealing with Restaurant Guests

Total: 30 words

Hello, welcome to...

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said to guests upon their arrival at the restaurant

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Nice to see you again. / Good to see you again.

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a kind statement to say to returning guests

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Do you have a reservation?

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a question for guests who have just arrived to find out if they had reserved a table ahead of time

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Can I have your name, please?

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asked to find out the name that was used to make the reservation so that you can confirm and guide the guest to the right table

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Table for..? / How many...?

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a short question you ask a guest so you can lead them to a table that can sit them comfortably

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Would you like a table...? / Where would you like...?

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asked to know where in the restaurant the guest would like to sit

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Let me show you to your table. / I'll show you to your seats.

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said to guests before you have them follow you to their table

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How can I help you?

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a question you ask guests at any point in their stay to find out if they need your assistance

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I will be right back.

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said to let guests know you will return to them quickly, usually after taking their order

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The bathroom is... / The washroom is...

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said to direct guests to the exact location of the restaurant's washroom

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Just a moment. / One moment.

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said to inform guests you will attend to them shortly

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Here's your receipt.

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said when giving the guest their bill

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How would you like to pay? / Are you going to pay with cash or card?

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a question you ask to know whether the guest will use cash or card to pay for their order

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Here's your change.

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said to a customer as you hand them their change

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Our restaurant is open from... / Our restaurant is open until...

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said to inform the guest about your restaurant's operating hours

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We have branches in...

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said to let guests know where else the restaurant is located

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I'm sorry, we are fully booked.

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an apology said to inform guests that all tables are taken and no more customers are allowed inside

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I'm sorry, we're closed.

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an apology said to inform guests that the restaurant is closed and cannot accept customers

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Please come again. / We hope to see you again.

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a kind statement to say to guests as they are leaving the restaurant

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Was everything to your liking?

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a way to ask a guest if they are happy with their dining experience

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How would you rate our service?

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a way to ask a guest for their feedback on your service

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Are you celebrating something special?

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a way to ask a guest if there is a special occasion, usually so that the staff can prepare something extra

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Excuse me but the kitchen service will be closing at ___. Would you like to place an order for anything else before it closes?

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said to get final orders from the guests before the kitchen closes

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We have a children's menu available.

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said to guests who have children with them so that they can choose from the children's menu

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We have gluten-free alternatives for several dishes in our menu.

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a way to inform guests that there are menu options that can cater to gluten sensitivity or allergy

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I appreciate your patience and I will get you seated a soon as possible.

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a way to thank guests for patiently waiting to get seated

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Can I request a specific table or seating area?

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said by a guest who would like to request a specific table at the restaurant

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We will do our best to accommodate your request.

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said to a guest to assure them that you will do your best to grant their request

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Please let us know your preference and I will check the availability.

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a way to ask if a guest has a specific preference for a table, dish, beverage, etc. so that you can check for its availability

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What is the recommended wine pairing for this dish?

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asked by a guest to know which wine will pair well with their chosen dish

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