Service Industry English/
Discussing Payment with Customers

Discussing Payment with Customers

Total: 24 words

Your total is...

phrase

used to say the total amount of all purchases made by a customer

Unreviewed

How would you like to pay? / How will you be paying?

phrase

used to ask a customer if they will use cash or card to pay

Unreviewed

Will that be cash or credit? / Cash or card?

phrase

another way to ask about a customer's preferred mode of payment

Unreviewed

Do you accept...? / Do you take...?

phrase

asked by a customer to know whether a retail store accepts non-cash payments

Unreviewed

Please insert your card. / Please tap your card.

phrase

used to request for the customer to insert (or tap) their card into the device used to process card payments

Unreviewed

Do you take checks?

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asked by a customer when they prefer to pay using a check instead of cash or card

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Can I get a discount?

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asked by a customer when they want a price reduction on their purchase

Unreviewed

Do you have any coupons?

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used to ask a customer if they have discount coupons or promo vouchers that can reduce the total amount of their purchase

Unreviewed

Here’s your receipt.

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used as a way to acknowledge payment of a bill after a purchase

Unreviewed

Would you like a bag?

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used to offer a customer a paper or a plastic bag to carry their items; usually asked to confirm whether the customer brought their own bags

Unreviewed

I've been overcharged for my bill.

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a statement made by a guest to complain about being overcharged for their hotel expenses

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I've encountered an issue with my billing/payment.

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a phrase used by a guest to report a problem or difficulty they have experienced regarding the payment or billing process at the hotel

Unreviewed

Let us review the details and rectify any billing or payment discrepancies.

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used to suggest a thorough examination of the billing and payment information to address any errors or discrepancies

Unreviewed

Is there a service charge included?

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asked by a guest to inquire whether a service charge has been added to the bill for the services received at the hotel

Unreviewed

The total amount due is…

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used to communicate the exact or final amount that the guest needs to pay for their bill or expenses

Unreviewed

Your bill comes to...

phrase

used to inform the guest about the total amount indicated on their bill or invoice

Unreviewed

You can pay with cash or card.

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used to inform the guest about the acceptable methods of payment

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Would you like a receipt for your payment?

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used to inquire if the guest would like to receive a receipt for their transaction

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How would you like to settle the payment?

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used to inquire about the guest's preferred method of payment for settling their bill or expenses

Unreviewed

We accept both credit and debit cards.

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used to inform the guest that the hotel accepts payments made with both credit and debit cards

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The payment is required upon checkout.

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used to say that the payment needs to be settled at the time of checking out from the hotel

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You can pay at the front desk or with your server.

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used to provide the guest with options for making their payment

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Is there anything else you would like to add to your bill?

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used to ask the guest if they have any additional charges or items they would like to include in their bill before finalizing the payment

Unreviewed

You can split the payment if you prefer.

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used to inform the guest that they have the option to divide the payment into separate transactions if they prefer to split the bill

Unreviewed