Service Industry English/
Handling Customer Questions

Handling Customer Questions

Total: 33 words

Could you help me (out)?

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asked by a customer who needs assistance

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Do you have...?

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asked by a customer who is checking the availability of an item at the store

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Do you have this in...?

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asked by a customer who is looking for a particular size, color, style, etc.

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I'm looking for... / I'm trying to find...

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said by a customer who is looking for a specific item

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Can you tell me where ___ is?

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a customer's polite way of asking where a specific item can be found

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Where can I find...? / Where are...?

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another way that a customer can ask where an item is located

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How much is...?

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used to ask for the price of an item at the retail store

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How much does this cost?

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used to ask for the price of an item at the retail store when the prices aren't always listed on the item themselves

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Do you have any cheaper options? / Do you have anything cheaper?

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a way for a customer to ask for a similar item at a lower price

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Is this on sale?

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asked by a customer who wants to know whether an item is discounted or not, or simply if an item is offered for purchase

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Is this in stock?

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asked by a customer who wants to know if a certain item is available at the store

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Which one should I get?

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a way for a customer to ask for someone else's opinion on what they should purchase

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What do you think? / How do I look?

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another way for a customer to ask for the opinion of another person on their purchase

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What would you recommend? / Could you recommend...?

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a way for a customer to ask the salesperson to help them choose something, or which items are best

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Are there any special offers or bundles available?

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asked by a customer who is trying to find a bargain, discount, or special offer

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Can you help me find something similar to (specific item)?

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asked by a customer who is asking for help in finding a similar item

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What are the different options available for (product category)?

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asked by a customer who is trying to find the different options for a particular product

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Can you provide more information about the features and specifications of (product/service )?

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a way for a customer to ask for more information about a product or a service

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Do you have any recommendations for_____?

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asked by a customer who is looking for recommendations for services, products, activities, etc.

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Can you assist me in comparing different models/brands?

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a way for a customer to ask for help in comparing products in order to make a more informed decision

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What is the price range for ___?

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asked by a customer who is trying to find out the price range for a specific product or service

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Are there any current promotions or discounts available?

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a way for a customer to ask if there are promos or discounts currently available

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Can you help me with sizing/fitting for (clothing/apparel)?

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a way for a customer to ask for assistance when fitting a clothing item

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Do you offer any warranty or guarantee for your products?

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asked by a customer to find out of a product comes with a warranty

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Are there any additional costs associated with the purchase?

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a way for a customer to ask if there are additional charges when purchasing a product or service

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Can you explain the return/exchange policy?

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asked by a customer to get more information about an establishment's return or exchange policy

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Can you provide more details about the availability of ___?

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asked by a customer when inquiring about the availability of a product or service

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Can you help me with setting up or installing ___?

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a way for a customer to ask for assistance in setting up or installing their purchase

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Is there a loyalty program or rewards program I can join?

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a way to ask if there is a loyalty, membership, or rewards program that a customer can join

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Can you assist me with finding the right accessories or complementary products?

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asked by a customer to request assistance in finding other products to go along with their purchase

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Can you provide recommendations based on customer reviews or ratings?

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a way to ask a store personnel for recommendations based on customer review or feedback

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Can you help me with troubleshooting or technical support for ___?

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a way for a customer to ask for assistance in fixing or troubleshooting an issue

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Is there anything else I should know before making a decision?

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a way for a customer to ask if there are other things for them to consider when purchasing a specific product or service

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