Service Industry English/
Taking a Hotel Reservation

Taking a Hotel Reservation

Total: 30 words

Welcome to...

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a basic greeting for guests, usually followed by the hotel name

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How can I help you? / How may I help you?

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used to offer help or assistance to the guest

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I'd like a room.

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a response stating one's intent to stay at the hotel

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Do you have a reservation?

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used to ask if the guest has made a reservation before they arrived

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I have a reservation under... / I have a reservation for...

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used to tell your reservation details and name

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How many nights?

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used to ask how long the guest will be staying at the hotel

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May I have your passport, please? / Can I have your passport, please?

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used to ask for the guest's passport

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We need a deposit.

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used to tell the guest to pay an initial deposit before they check in

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You are in room ___ on the ___ floor.

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used to point the guest to their room and floor

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Do you need help with your bags? / Would you like help with your bags?

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used to offer help or assistance to the guest

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I hope you enjoy your stay.

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a polite way of ending the conversation and wishing guests well

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How many people are you reserving for? / How many rooms do you need?

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used to determine the accommodation requirements

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Are you coming with a baby or children?

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used to check if there are any infants or children in the group, as it may affect the room selection or additional services required

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How old are they?

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used to ask for the age of the children helps determine any special accommodations or pricing considerations that may apply

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Adult rates start at age ___.

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used to clarify the minimum age at which a guest is considered an adult, for pricing purposes

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Our high season is from...

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used to share the period during which the hotel experiences increased demand and possibly higher rates

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Would you like to include meals?

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used to offer the option of including meal plans with their reservation, providing convenience and cost-saving benefits

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May I have your credit card information to guarantee your reservation, please?

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this request is made to secure the reservation and protect against no-shows

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Our cancellation policies are...

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used to inform customers about the hotel's cancellation policies, including any penalties or deadlines for cancellations or modifications

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Our low season is...

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used to specify the period of lower demand, allowing customers to take advantage of more affordable options

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The different types of rooms we offer are: ___.

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used to describe the various room categories available, their features and amenities

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Our check-in/check-out hours are...

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used to communicate the designated times for guests to check in and check out of the hotel

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What type of bed do you prefer?

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used to accommodate the customer's comfort and sleeping arrangements.

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The rate for (single, double, or triple) occupancy is...

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used to help customers understand the cost implications based on the number of guests per room

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The hotel offers a European plan, meaning it's not all-inclusive.

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used to explain the meal plan options available, with a European plan typically excluding meals from the room rate

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The hotel offers an All-Inclusive plan.

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used to inform customers about the option of an All-Inclusive plan, where meals and certain amenities are included in the room rate

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The no-show penalty is...

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used to clearly state the consequences or charges associated with not showing up for a reservation without prior cancellation

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Your request for ___ is subject to availability.

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used to inform customers that specific requests are based on availability and cannot be guaranteed

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Do you need transportation (one way or round trip) from the airport to the hotel?

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used to inquire about the customer's transportation needs, offering assistance in arranging airport transfers for their convenience.

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Will you need a rollaway bed or crib in the room?

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used to ask if additional bedding arrangements are required to ensure the room is prepared accordingly

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