Asking Customers to Wait Over the Phone
Total: 9 cards
Please hold.
phrase
Unreviewed
a polite way of telling the customer to wait on the phone for a while
one moment, please
phrase
Unreviewed
said over the phone to inform the caller that you need a few minutes to do something or to find a solution
Sorry to keep you waiting.
phrase
Unreviewed
used to return to the call and apologize to the customer for having them wait
Thank you for (patiently) waiting.
phrase
Unreviewed
used to return to the call and to acknowledge the customer's patience
I'm going to connect you with…
phrase
Unreviewed
used to transfer the call to the department that can address the issue
Let me transfer you. / I'll transfer you.
phrase
Unreviewed
used to transfer the call to the department that can address the issue
I have ___ from...
phrase
Unreviewed
said when passing the call over to another department or person that can better assist the customer
I will send it to...
phrase
Unreviewed
used to say that you will forward the issue to another department that may be able to solve the issue; also used when assuring the customer that you will send what they need, such as a confirmation email, message, etc.
Please expect... / It may take up to...
phrase
Unreviewed
used to tell the customer when they can expect to have their issue resolved or to get an update
