Workplace Conversational English (Phrases and Sentences for Different Workplace Settings – Top 500+ Terms)/
Asking Customers to Wait Over the Phone

Asking Customers to Wait Over the Phone

Total: 9 words

Please hold.

phrase

a polite way of telling the customer to wait on the phone for a while

Unreviewed

One moment, please.

phrase

said over the phone to inform the caller that you need a few minutes to do something or to find a solution

Unreviewed

Sorry to keep you waiting.

phrase

used to return to the call and apologize to the customer for having them wait

Unreviewed

Thank you for (patiently) waiting.

phrase

used to return to the call and to acknowledge the customer's patience

Unreviewed

I'm going to connect you with…

phrase

used to transfer the call to the department that can address the issue

Unreviewed

Let me transfer you. / I'll transfer you.

phrase

used to transfer the call to the department that can address the issue

Unreviewed

I have ___ from...

phrase

said when passing the call over to another department or person that can better assist the customer

Unreviewed

I will send it to...

phrase

used to say that you will forward the issue to another department that may be able to solve the issue; also used when assuring the customer that you will send what they need, such as a confirmation email, message, etc.

Unreviewed

Please expect... / It may take up to...

phrase

used to tell the customer when they can expect to have their issue resolved or to get an update

Unreviewed