Asking for More Information During Customer Calls
Total: 8 cards
May I have your...? / Can I have your...?
phrase
Unreviewed
a polite way of asking for the customer's contact information or other important information during a call
Can you tell me...? / May I ask for...?
phrase
Unreviewed
a polite way of asking for certain information from the customer over the phone
Could you please explain...? / Can you please tell me more about...?
phrase
Unreviewed
used to ask for further information or explanation from the customer during a call
Is that correct?
phrase
Unreviewed
used to ask the customer over the phone if the details provided are correct
Let me check.
phrase
Unreviewed
used to tell the customer that you are checking the details or finding answers to their question as they wait over the phone
Let me confirm... / Just to verify...
phrase
Unreviewed
said during a customer call to check if the details concerning an issue or query are correct
Do you have the...?
phrase
Unreviewed
a polite way to request documents, information, or identification from the customer during a call
Thank you for that (information).
phrase
Unreviewed
said over the phone to politely thank the customer for sharing the requested information
