Workplace Conversational English (Phrases and Sentences for Different Workplace Settings – Top 500+ Terms)/
Asking for More Information During Customer Calls

Asking for More Information During Customer Calls

Total: 8 words

May I have your...? / Can I have your...?

phrase

a polite way of asking for the customer's contact information or other important information during a call

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Can you tell me...? / May I ask for...?

phrase

a polite way of asking for certain information from the customer over the phone

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Could you please explain...? / Can you please tell me more about...?

phrase

used to ask for further information or explanation from the customer during a call

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Is that correct?

phrase

used to ask the customer over the phone if the details provided are correct

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Let me check...

phrase

used to tell the customer that you are checking the details or finding answers to their question as they wait over the phone

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Let me confirm... / Just to verify...

phrase

said during a customer call to check if the details concerning an issue or query are correct

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Do you have the...?

phrase

a polite way to request documents, information, or identification from the customer during a call

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Thank you for that (information).

phrase

said over the phone to politely thank the customer for sharing the requested information

Unreviewed