Offering Help and Solutions During Customer Calls
Total: 11 cards
Here's what we're going to do. / Here's what we can do.
phrase
Unreviewed
used during a call to acknowledge that the customer's problem cannot be solved but also to offer another solution
What I can do is to... / What I would do now is to...
phrase
Unreviewed
used to offer the best solution or action during a customer call
Let me send you a replacement. / Please wait for the replacement.
phrase
Unreviewed
said during customer calls to offer the customer the same product or service in exchange for the broken or defective one
Would you like...? / Do you want...?
phrase
Unreviewed
said during a call to provide options that the customer can choose from
Would you prefer...? / Which do you think...?
phrase
Unreviewed
said during a call to ask about the customer's preference
All we need to do is...
phrase
Unreviewed
used to provide instructions over the phone to the customer in order to solve a problem
I recommend...
phrase
Unreviewed
used to share your suggestions or recommendations to the customer during a call
Is it working? / Is it turning on?
phrase
Unreviewed
used to ask the customer over the phone if the solution that was offered worked
That's good to know. / Great!
verb phrase
Unreviewed
used during customer calls to express relief that the issue has been resolved for the customer
Can you (please) try...? / Maybe try...
phrase
Unreviewed
used to offer another solution to the customer during a call
Is there anything else I can help you with (today)?
phrase
Unreviewed
used to ask the customer if they have other issues you can help them with, usually said toward the end of a call
