Dealing with Irate Customer Calls
Total: 9 cards
I'm so sorry (about that). / I'm really sorry (about that).
phrase
Unreviewed
a polite response over the phone after a customer has expressed anger or frustration about a problem
I'm so sorry to hear that. / I'm terribly sorry to hear that.
phrase
Unreviewed
a polite response over the phone to a customer who has expressed anger or frustration about an issue
I'm (so) sorry for the inconvenience. / I apologize for the inconvenience.
phrase
Unreviewed
an apology given over the phone to a customer who has expressed anger or frustration about a problem, often said when the customer is very angry at the company
I understand your frustration. / I understand that is frustrating (for you).
phrase
Unreviewed
a polite and sympathetic response over the phone after a customer has expressed anger or frustration about a problem
I understand... / I completely/definitely understand...
phrase
Unreviewed
a polite and sympathetic response over the phone after a customer has expressed anger or frustration about an unpleasant experience, usually said to pacify an angry customer
let me
phrase
Unreviewed
used to say during a customer call that you are finding solutions to the customer's problem
I promise you that... / Rest assured that...
phrase
Unreviewed
said over the phone to assure the customer that you are finding solutions to the issue
I'm doing my best to... / I'm trying my best to...
phrase
Unreviewed
said during a customer call to assure the customer that you are working hard to find solutions to the issue
Please calm down. / ...if you just calm down.
phrase
Unreviewed
said to get the customer to calm down as you try to solve the problem during the call
