Workplace Conversational English (Phrases and Sentences for Different Workplace Settings – Top 500+ Terms)/
Handling Customer Suggestions and Complaints at a Restaurant

Handling Customer Suggestions and Complaints at a Restaurant

Total: 7 words

How was...?

phrase

asked to learn if the guest has any feedback to give, either for their dining experience or the food they ate

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What seems to be the problem?

phrase

something you ask a guest who needs your assistance regarding an issue; can also be used in a scenario where you can sense the guest needs your assistance and you approach them to help

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I will get you something else. / I'll get you another...

phrase

something you say to a guest who does not like the dish or drink served to them, perhaps because of its taste, presentation, etc.

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Sorry for the delay. / Sorry for the wait.

phrase

said when a guest may be waiting for a service or product for a longer time than what was expected

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Sorry about that.

phrase

said to apologize to a guest about an error that was made or anything that made their dining experience unpleasant

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I'll get this fixed right away.

phrase

said to a guest to let them know you are going to resolve an issue they have as quickly as possible

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Sorry about the wait. We're currently short-staffed.

phrase

said to apologize to a guest who's waiting to be served longer than usual because there aren't enough waiters or staff to tend to all customers

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