Handling Customer Suggestions and Complaints at a Restaurant
Total: 7 cards
How was...?
phrase
Unreviewed
asked to learn if the guest has any feedback to give, either for their dining experience or the food they ate
What seems to be the problem?
phrase
Unreviewed
something you ask a guest who needs your assistance regarding an issue; can also be used in a scenario where you can sense the guest needs your assistance and you approach them to help
I will get you something else. / I'll get you another...
phrase
Unreviewed
something you say to a guest who does not like the dish or drink served to them, perhaps because of its taste, presentation, etc.
Sorry for the delay. / Sorry for the wait.
phrase
Unreviewed
said when a guest may be waiting for a service or product for a longer time than what was expected
Sorry about that.
phrase
Unreviewed
said to apologize to a guest about an error that was made or anything that made their dining experience unpleasant
I'll get this fixed right away.
phrase
Unreviewed
said to a guest to let them know you are going to resolve an issue they have as quickly as possible
Sorry about the wait. We're currently short-staffed.
phrase
Unreviewed
said to apologize to a guest who's waiting to be served longer than usual because there aren't enough waiters or staff to tend to all customers
