Taking a Hotel Reservation
Total: 11 cards
Welcome to...
phrase
Unreviewed
a basic greeting for guests, usually followed by the hotel name
How can I help you? / How may I help you?
phrase
Unreviewed
used to offer help or assistance to the guest
I'd like a room.
phrase
Unreviewed
a response stating one's intent to stay at the hotel
Do you have a reservation?
phrase
Unreviewed
used to ask if the guest has made a reservation before they arrived
I have a reservation under... / I have a reservation for...
phrase
Unreviewed
used to tell your reservation details and name
How many nights?
phrase
Unreviewed
used to ask how long the guest will be staying at the hotel
May I have your passport, please? / Can I have your passport, please?
phrase
Unreviewed
used to ask for the guest's passport
We need a deposit.
phrase
Unreviewed
used to tell the guest to pay an initial deposit before they check in
You are in room ___ on the ___ floor.
phrase
Unreviewed
used to point the guest to their room and floor
Do you need help with your bags? / Would you like help with your bags?
phrase
Unreviewed
used to offer help or assistance to the guest
I hope you enjoy your stay.
phrase
Unreviewed
a polite way of ending the conversation and wishing guests well
