Dealing with Customer Problems and Complaints

What seems to be the problem?

phrase

I'm afraid we can't... / I'm afraid we're not going to be able to...

phrase

There's been a mistake. / There seems to be a mistake.

phrase

Sorry, we're all sold out.

phrase

I'm afraid we're out of...

phrase

We don't sell...

phrase

I have just the thing... / I know (exactly) what you're looking for.

phrase

Can I speak to your manager? / Let me speak to the manager.

phrase

I regret that purchase.

phrase

There’s a problem with... / There's something wrong with...

phrase

Can I have a refund?

phrase

I want a refund. / I want my money back.

phrase

Would you like a refund?

phrase