Workplace Conversational English (Phrases and Sentences for Different Workplace Settings – Top 500+ Terms)/
Dealing with Customer Problems and Complaints

Dealing with Customer Problems and Complaints

Total: 13 words

What seems to be the problem?

phrase

a polite way of asking a guest or customer what they are having trouble with

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I'm afraid we can't... / I'm afraid we're not going to be able to...

phrase

a polite way to refuse a customer's demand or request

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There's been a mistake. / There seems to be a mistake.

phrase

said when there is a misunderstanding between the customer and the salesperson

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Sorry, we're all sold out.

phrase

used to tell a customer that an item is no longer available for sale

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I'm afraid we're out of...

phrase

used to tell a customer that an item is no longer in stock

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We don't sell...

phrase

used to tell a customer that an item they're looking for is not sold at the store

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I have just the thing... / I know (exactly) what you're looking for.

phrase

used to tell a customer that you have the item they're looking for

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Can I speak to your manager? / Let me speak to the manager.

phrase

said by a customer who demands to see the boss in the retail store, usually because of an unpleasant experience

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I regret that purchase.

phrase

said by a customer when they are not satisfied with their purchase

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There’s a problem with... / There's something wrong with...

phrase

said by a customer when they encounter an issue during or after their purchase

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Can I have a refund?

phrase

said by a customer when they want their money back, usually because they have paid too much or because they are not satisfied with their purchase

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I want a refund. / I want my money back.

phrase

a direct way for a customer to ask for their money back

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Would you like a refund?

phrase

a way to offer to return the money to a customer, for example, because they have paid too much or because they have returned their purchase

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