Dealing with Customer Problems and Complaints
Total: 13 cards
What seems to be the problem?
phrase
Unreviewed
a polite way of asking a guest or customer what they are having trouble with
I'm afraid we can't... / I'm afraid we're not going to be able to...
phrase
Unreviewed
a polite way to refuse a customer's demand or request
There's been a mistake. / There seems to be a mistake.
phrase
Unreviewed
said when there is a misunderstanding between the customer and the salesperson
Sorry, we're all sold out.
phrase
Unreviewed
used to tell a customer that an item is no longer available for sale
I'm afraid we're out of...
phrase
Unreviewed
used to tell a customer that an item is no longer in stock
We don't sell...
phrase
Unreviewed
used to tell a customer that an item they're looking for is not sold at the store
I have just the thing... / I know (exactly) what you're looking for.
phrase
Unreviewed
used to tell a customer that you have the item they're looking for
Can I speak to your manager? / Let me speak to the manager.
phrase
Unreviewed
said by a customer who demands to see the boss in the retail store, usually because of an unpleasant experience
I regret that purchase.
phrase
Unreviewed
said by a customer when they are not satisfied with their purchase
There’s a problem with... / There's something wrong with...
phrase
Unreviewed
said by a customer when they encounter an issue during or after their purchase
Can I have a refund?
phrase
Unreviewed
said by a customer when they want their money back, usually because they have paid too much or because they are not satisfied with their purchase
I want a refund. / I want my money back.
phrase
Unreviewed
a direct way for a customer to ask for their money back
Would you like a refund?
phrase
Unreviewed
a way to offer to return the money to a customer, for example, because they have paid too much or because they have returned their purchase
